1. Scope
These General Terms of Service (“Terms”) govern the contractual relationship between BearCave GmbH (“we”, “us” or “Provider”) and the person using or purchasing our online services (“Customer” or “you”). They apply to all contracts concluded via www.conscious-synergy.com, including the online course “Conscious Synergy” and the recurring group coaching programme.
Conflicting customer terms only become part of the contract if we expressly agree to them in writing.
2. Contracting party
The Customer’s contracting party is BearCave GmbH, with its seat in Austria and registered in the Austrian commercial register. Full company details are available in the Imprint.
3. Services offered
3.1 Online course “Conscious Synergy”
The course includes lifetime access to eight video modules, accompanying PDF worksheets, and audio meditations. Access is granted after payment confirmation through a passwordless magic-link sign-in at www.conscious-synergy.com/course.
- Price: EUR 530.00, one-time, including VAT where applicable.
- Access: lifetime, bound to the email address provided at checkout.
- Updates: included for as long as we offer the course.
3.2 Group coaching programme
Group coaching is a monthly recurring subscription. It includes monthly live group calls with Christopher Supnig and access to the community platform.
- Price: EUR 233.00 per month, including VAT where applicable.
- Term: cancellable monthly, taking effect at the end of the current billing period.
- Renewal: automatic until cancelled by either party.
3.3 No guarantee of outcomes
Coaching and educational content constitute guidance, not a guarantee of specific business, financial or personal outcomes. Learning success depends substantially on the Customer’s own implementation.
4. Contract conclusion
Product displays on the website do not constitute a binding offer; they are an invitation to the Customer to make an offer. By clicking the payment button in Stripe Checkout, the Customer makes a binding offer. The contract is concluded upon Stripe’s confirmation of payment and our delivery of the order confirmation by email.
The contract text is not stored and cannot be retrieved after conclusion. Input errors can be corrected with the usual keyboard and mouse functions before submission. Contract language is German or English.
5. Prices and payment
All prices are in euros including statutory VAT where applicable. For EU consumers, VAT is calculated based on the country of residence (One-Stop-Shop). For VAT-registered businesses in other EU member states, invoicing follows the reverse-charge procedure without VAT; a valid VAT ID must be provided at checkout.
Payments are processed by Stripe Payments Europe Ltd.. Accepted methods include credit card, SEPA direct debit, and other Stripe-supported methods. The price is due upon contract conclusion.
6. Delivery of digital content
Upon successful payment, the Customer immediately receives a magic-link email activating access to the course area. Delivery of the digital content begins with the first sign-in. At checkout the Customer must expressly consent to immediate delivery and confirm waiver of the right of withdrawal for digital content (see §7).
7. Right of withdrawal and waiver for digital content
Consumers have a 14-day right of withdrawal from the contract. Details, the model withdrawal form, and instructions are available at Right of withdrawal.
Early expiration of the right of withdrawal for digital content: For contracts for the supply of digital content not on a tangible medium, the right of withdrawal lapses pursuant to §18(1)(11) of the Austrian Distance and Off-Premises Contracts Act (FAGG) once we have begun performance, provided the Customer has expressly consented and confirmed that the right of withdrawal will be lost upon commencement.
To this end, the Customer must declare the following at Stripe Checkout:
“I expressly waive my 14-day right of withdrawal for digital content. I acknowledge that by checking this box, I lose my right of withdrawal once delivery of the digital content begins.”
For the group coaching subscription the right of withdrawal applies without restriction. Cancellation can be made at any time via email to support@supnig.com or through the Stripe customer portal, taking effect at the end of the current billing period.
8. Refunds
Outside the statutory right of withdrawal, we may, at our discretion, offer a refund in cases of documented technical issues or material defects of the course content. Refund requests must be submitted within 30 days of purchase to support@supnig.com. Refunds are issued exclusively to the original payment method.
9. Licence terms
With purchase, the Customer receives a simple, non-transferable right of use to the course content, strictly for private, non-commercial purposes. The following are prohibited:
- reproduction, redistribution, publication or sale of the course material;
- public performance, streaming, or sharing via file-sharing platforms;
- editing or reworking the content for the Customer’s own commercial coaching offers.
Breach of the licence terms entitles us to terminate access and claim damages.
10. Liability
We are liable without limitation for damages resulting from injury to life, body or health, and for intentional or grossly negligent breaches of duty. Otherwise, liability is — to the extent legally permissible — limited to foreseeable damages typical of the contract.
In particular, we accept no liability for:
- business or personal results achieved through application of the course content;
- decisions the Customer makes based on the course content;
- temporary technical interruptions of the platform due to maintenance, third-party outages or force majeure.
The course content does not replace medical, psychotherapeutic, legal or tax advice.
11. Data protection
Information on the processing of personal data is available in our Privacy Policy.
12. Jurisdiction and applicable law
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country of their habitual residence.
For all disputes arising from or in connection with this contract, the court having jurisdiction at the registered seat of BearCave GmbH shall have exclusive jurisdiction, if the Customer is an entrepreneur within the meaning of the Austrian Commercial Code (UGB). In relation to consumers, the statutory places of jurisdiction apply.
13. Severability
Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The parties shall replace any invalid provision with a valid one that comes as close as possible to the economic purpose of the invalid provision.
14. Changes to the Terms
We reserve the right to amend these Terms with reasonable advance notice (at least 30 days). Existing customers will be notified of changes by email. If no objection is raised within the notice period, the amended Terms shall be deemed accepted.